Online Training Registration / Ticket Purchase Terms and Conditions
When registering for a course you hereby agree to adhere to the following terms and conditions.
Everyone in attendance must register
Every attendee is required to register and submit payment for the course. A single course attendee registration may not be used for multiple people. For example, a group in a conference room may not attend under a single registration. Only the registered attendee may access the course and course materials.
Up to seven attendees can be registered at once for live classes and up to five attendees can be registered at once for on-demand courses.
Substitutions: course attendee(s)
We welcome attendee substitutions at any time, provided there is no change in billing/payment information. If there is a change in payment/billing information then this is considered a NEW registration and all other terms apply. An on-demand course registration may only be transferred if the original attendee has not logged into the on-demand course site. Once the attendee has logged into the site there may not be an attendee substitution.
Substitutions: course dates
If you are no longer able to attend the course during the scheduled course dates, you have several options. Chiefly, you can opt to view the recordings of the course once the recordings have posted. Alternatively you can roll your course registration forward to the next scheduled delivery of the course. Please check with SharePoint Experts regarding course schedules. If there is no upcoming scheduled course delivery the change will be considered a cancellation and will adhere to the terms listed below.
We accept major credit cards, checks, money orders, purchase orders and bank wires. All payments must be made in US dollars.
If you opt to pay with a check or purchase order at the time of course registration, an invoice will be emailed to the billing contact submitted with the registration within two business days. Invoice payment terms are net 30.
We accept purchase orders. However, payment (not just the purchase order number) must be received within the net 30 invoice payment terms. For wire transfers, please contact us to request bank details and a revised invoice. Additionally, wire transfers will incur a convenience fee of $30 USD.
Returned checks will incur a $45 USD returned check fee.
In the event that payment becomes 60 days past due, the account will be charged a $25 late fee. Student access to course materials will also be revoked. For every 30 days the account is late after the initial 60 day period, an additional $25 late fee will be charged to the account. Late fees are not assessed for our on-demand courses since a product is not provided until a payment is received.
Cancellation / refund terms for live events and courses
We understand that cancellations happen. Our cancellation and refund policy depends on how close to the live event you’ve canceled your registration.
In the event that we cancel the live event, for any reason and at any time
We know how important training is for you and your company. If we cancel the event for any reason, we will grant you immediate access to course recordings of a previous live delivery, and automatically enroll you in the next course delivery. There is no need for you to re-register, nor will there be an additional fee. If that doesn’t work for you, you can request to transfer the registration to another person, or reject the course enrollment and video access and request a full refund of all monies paid to us for the course (provided you haven’t logged in to our learning management system for the given course). We are not responsible for any other charges you may incur, and you hereby release us from any liability resulting from any such charges.
If you cancel your registration 0-14 days before the first day of the live event: no refunds
You will be given a training credit that can be used towards future courses delivered by SharePoint Experts. Credit has no cash value, and is non-refundable.
If you cancel your registration 15+ days before the first day of the live event: refund or class credit
If you elect to receive a refund and you paid via credit card, a credit will go back to the card used for payment. Credit will not be posted to a different card nor will a refund be sent via a check.
If you elect to receive a refund and your check payment has been received and processed by SharePoint Experts, you will be issued a refund via a paper check within 45 days of course cancellation. If your check payment has NOT been received and processed then you will not be issued a refund.
There is a $50 USD cancellation fee. Both credit card refunds and check refunds will be for the amount of the original registration fee less $50 USD.
You can choose to accept a training credit that can be used towards future courses delivered by SharePoint Experts. Credit has no cash value, and is non-refundable.
Cancellation / refund terms for on-demand courses
Once a registered attendee has logged into the on-demand course site where all course materials are located, no refund and/or training credit can be issued.
Receipts and invoices
If you pay via credit card, the online registration system will send you a receipt via email at the time of course registration. The email will be sent to the billing contact listed in the registration. If you need additional documentation, please contact us.
If you elect to pay via check or purchase order, our accounting system will send you an invoice via email within two business days of course registration. The invoice will be sent to the billing contact listed in the registration. Invoice payment terms are net 30.
For on-demand courses, course access will be granted when full payment is received.
Promotion (discount) codes
Promotion codes may not be combined.
20% off promotion for a group attending an online course:
Five – seven attendees from the same organization will receive a 20% discount off the cost of each registration for live online events that are three or more days in length. The discount is limited to the first seven attendees. Any attendee registrations over seven will receive a 10% group discount. Group discount offer subject to availability.
10% off promotion for students working within the government, education or non-profit sectors:
Attendees working within government, education or non-profit organizations are eligible for a 10% discount off the cost of each registration. SharePoint Experts, Inc. reserves the right to verify employment. Promotion offer subject to availability.
Time sensitive promotions of varying amounts:
Periodically SharePoint Experts, Inc. offers special promotions for one or more of our courses. Promotions must be redeemed at the time of course registration. Promotions are valid for one use only per person. Promotional codes are not for resale and are not redeemable for cash. A promotional code cannot be applied to registrations previously placed with SharePoint Experts, Inc. If you cancel your registration and a refund is due, the amount you paid (not the full course cost) will be refunded.
Materials distributed to course attendees are proprietary, and copyright (c) SharePoint Experts, Inc. Distribution is prohibited without written authorization from an officer of SharePoint Experts, Inc. The list of modules presented on our site and other course agenda items are subject to change without notice.
All live online course sessions are recorded. These recordings are provided to registered course attendees for a period of at least 18 months from the course end date (last day of the scheduled class for which the attendee registered). In short, recordings will be made available for as long as possible but are not guaranteed to be available after 18 months. Course session recordings are only available for online streaming and not available for download.
If you have further questions or concerns about any of these terms and conditions, please contact us.