Online Training Registration/Ticket Purchase Terms and Conditions
Online Training Registration/Ticket Purchase Terms and Conditions
Everyone in attendance must register
Every attendee is required to register and submit payment for the course. A single course attendee registration may not be used for multiple people (for example a group in a conference room). Course access details and course materials are only for the named course attendee.
Up to seven attendees can be registered at once and the registration system will bill you accordingly. For on demand courses up to ten attendees can be registered at once and the registration system will bill you accordingly.
Substitutions: course attendee(s)
We welcome attendee substitutions at any time, provided there is no change in billing/payment information. If there is a change in payment/billing information, this is considered a NEW registration, and all other terms apply. An on demand course registration may only be transferred if the original attendee has not logged into the on demand course site. Once the attendee has logged into the site there may not be an attendee substitution.
Substitutions: course dates
If you are no longer able to attend the course during the scheduled course dates, you can opt to view the recordings of the course once the recordings have posted or you can roll your course registration forward to the next scheduled delivery of the course. If there is no upcoming scheduled course delivery (please check with SharePoint Experts regarding course schedules) the change will be considered a cancellation and will adhere to the terms listed below.
We accept major credit cards, checks, money orders, purchase orders and bank wires. All payments must be made in US dollars.
If you opt to pay with a check or purchase order at the time of course registration, an invoice will be emailed to the billing contact submitted with the registration within two business days. Invoice payment terms are net 30.
We accept purchase orders. However, payment (not just the purchase order number) must be received within the net 30 invoice payment terms. For wire transfers, please email firstname.lastname@example.org to request bank details and a revised invoice. Wire transfers will incur an additional fee of $30 USD. Returned checks will incur a $45 USD returned check fee.
If payment becomes 60 days past due, the account will be charged a $25 late fee and student access to course materials will be revoked. For every 30 days the account is late after the initial 60 day period, an additional $25 late fee will be charged to the account. Late fees are not assessed for our on-demand courses since a product is not provided until a payment is received.
Cancellation / refund terms for live events and courses
We understand that, sometimes, cancellations happen. Our cancellation and refund policy depends on how close to the live event you’ve canceled your registration.
If we cancel the live event, for any reason and at any time
If we cancel this event, for any reason, you will receive a full refund of all monies paid to us. We are not responsible for any other charges you may incur, and you hereby release us from any liability resulting from any such charges.
If you cancel your registration 0-14 days before the first day of the live event: no refunds
You will be given a training credit that can be used towards future courses delivered by SharePoint Experts. Credit has no cash value, and is non-refundable.
If you cancel your registration 15+ days before the first day of the live event: refund or class credit
If you elect to receive a refund and you paid via credit card, a credit will go back to the card used for payment. Credit will not be posted to a different card nor will a refund be sent via a check.
If you elect to receive a refund and your check payment has been received and processed by SharePoint Experts, you will be issued a refund via a paper check within 45 days of course cancellation. If your check payment has NOT been received and processed then you will not be issued a refund.
There is a $50 USD cancellation fee. Both credit card refunds and check refunds will be for the amount of the original registration fee less $50 USD.
You can choose to accept a training credit that can be used towards future courses delivered by SharePoint Experts. Credit has no cash value, and is non-refundable.
Cancellation / refund terms for on demand courses
Once a registered attendee has logged into the on demand course site where all course materials are located, no refund and/or training credit can be issued.
Receipts and invoices
If you pay via credit card, the online registration system will send you a receipt via email at the time of course registration. The email will be sent to the billing contact listed in the registration. If you need additional documentation, please contact us.
If you elect to pay via check or purchase order, our accounting system will send you an invoice via email within two business days of course registration. The invoice will be sent to the billing contact listed in the registration. Invoice payment terms are net 30.
For on demand courses, course access will be granted when full payment is received.
Discount codes may not be combined.
20% discount for a group attending an online course: Five – seven attendees from the same organization will receive a 20% discount off the cost of each registration for live online events that are three or more days in length. The discount is limited to the first seven attendees. Any attendee registrations over seven will receive a 10% group discount. Group discount offer subject to availability.
Materials distributed to course attendees are proprietary, and copyright (c) SharePoint Experts, Inc. Distribution is prohibited without written authorization from an officer of SharePoint Experts, Inc. The list of modules presented on our site and other course agenda items are subject to change without notice.
Live online course sessions are recorded and the recordings are provided to registered course attendees for a period of at least 18 months from the course end date (last day of the scheduled class for which the attendee registered). Recordings will be made available for as long as possible but are not guaranteed to be available after 18 months. Course session recordings are only available for online streaming and not available for download.
That’s great! Nobody reads these things. Thanks for taking the time. 🙂
Our courses are not boring, stiff, dry lecture-fests. We encourage play and humor while you are learning. All attendees must bring their sense of humor — all types accepted (dry, gallows, puns). Plan to have a good time and to get your proverbial hands dirty with SharePoint. Also: Plan to have fun with your new friends, your fellow students! Technical training need not be boring and anti-social, folks! 🙂